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NewRelic data is not being picked up by Neoload

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I have NeoLoad configured to pull data from NewRelic. Initially, some exceptions happened (IT provided the insights key, not API key) but now that this is resolved, when I run tests in Neoload I'm not getting any external data. The NewRelic action is no longer showing in any exception\error reports; just appears as nothing is being returned.
I've attached a screenshot of the configuration parameters. I've added optional keys as well, simply testing to see if they are truely optional.

Does anyone have any suggestions?


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