cannot check user path

I am using NeoLoad 7.9.1. My installation shows several issues. The first is that I cannot check a user path: when I request it, no windows open.
The log shows: sun.awt.shell.Win32ShellFolderManager2 getDesktop
WARNING: Cannot access 'Desktop'
java.io.IOException: Could not get shell folder ID list
The PC has the Desktop folder mapped to a network drive for the company policy. Is that the problem? How can it bypassed