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Unable to record for Oraform protocol via load balancer?

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when we are recording via load balancer getting error message as"Binary response can not be previewed" in html rendering ,but when we directlly hiting request on application server request and response are properly recorded.

Following points we had tried
1. we have placed frmall.jar file in neoload "C:\Program Files\NeoLoad 5.2\lib\plugins\ext\frmall.jar".
2.Set environment variables for classpath and java home(for java version 1.8).


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