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My Loadtest scripts is not working getting struck at login step function how to resolve?

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in my scripts All steps are in Action Container.while executing test script it is hanging at Login function in Action container which is first step launching webbrowser and url. it is not going to next step in Action container . By virtual user tested , my script working fine, even if i am doing test with 20 users 15 min test , after 4 to 5 min some users will stuck on login step ohter will work as it is .i dont understands what is the issue its script issue or neoload issue. can you please provide me the solution .
and i am attaching runtime over view screen shot and please let me know if any thing required i can provide

In this example i ran load test for 10users 10 min
2 out of 10 user stuck on login page ater some iteration . already checked logs ...nothing usefull found


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