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why Cloud session not started?

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Hi Team,

why neoload cloud session not started?

we have reserved the below LG cloud IP’s on Jan 18th 2018 from two different locations Europe United Kingdom (London 3) & Europe United Kingdom (Cardiff). We have extended the last day included up to Feb 2nd 2018. We have cloud credits up to 300 cc but even though when we try to connect it on Jan 30th 2018. we faced error and LG’s not able to initiate & run.why?


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