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Unable to get the details of payment gateway

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We are doing a load test for a eCommerce mobile app. For this, the proxy settings are set to manual and added the ip of the machine that runs neoload and Port of neoload. While recording, click on 'Pay' for a product gives an error in the app because the internet connectivity is lost for manual proxy and the payment gateway api cannot be launched.

In the phone settings, we set 'disable proxy for' and entered the address of the payment api. Now, the payment process completes but the requests from Payment gateway are not recognized by Neoload.

Can you please let me know how to proceed with this? We need to do a complete end to end performance test until placing an order.


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