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Neoload Installation failure - Could not Unpack - error code 20

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While trying to install Neoload on Windows 10 I am facing an error that says 'An error occurred (error code 20)'. Looking into the logs, we can see an error that looks like below.

unpacking user.jar.pack
c:\users\.....\appdata\local\temp\e4jb683.tmp_dir1525062383\jre\bin\..\bin\unpack200.exe
-r "C:\Users\.....\AppData\Local\Temp\e4jB683.tmp_dir1525062383\user.jar.pack" "C:\Users\.....\AppData\Local\Temp\e4jB683.tmp_dir1525062383\user.jar"
could not unpack.........

can anyone please assist with this error?


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